Terms of Service

VV You ("the Platform") is an entertainment AI scenario-simulation service. All content generated by the Platform is a fictional simulation based on your input. It does not predict the future and does not constitute medical, legal, financial, or psychological professional advice. The Platform also offers "Starring You": original, fictional short stories written by the Platform, in which you choose a character — a VV You Original character or your own face-verified character — to play the lead in a short AI-generated film: either the full film, or one highlight (a single scene of the story, without its ending).

VV You is operated by VVYOU EMPIRE (202603257514), Kuala Lumpur, Malaysia.

• You must be at least 18 years old to use this service.
• This service is not directed at minors. If we discover an account holder is under 18, we reserve the right to terminate the account.

• Registration requires a valid, verified email address.
• You are responsible for all activity on your account and for keeping your login credentials secure.

• VVC is a prepaid credit usable only within the Platform. It cannot be cashed out, transferred to other users, or exchanged for money or any other item of value.
• Purchased VVC currently does not expire (we reserve the right to change this policy in the future with advance notice).
• Top-ups are charged in US dollars (USD) or Malaysian ringgit (MYR), as you choose on the top-up page, and processed by our third-party payment processor. We never see or store your full card number or your online banking login. About 100 VVC equal US$1 or RM4, plus any bonus shown before you pay. We may adjust this rate as exchange rates change. The amount shown before you pay applies, and VVC already in your balance is not affected. VVC is added to your balance once the payment is confirmed. If you pay in a currency other than your bank's own, your bank may charge its own currency-conversion or foreign-transaction fee.
• If a top-up payment is refunded to you, or reversed by your bank or card issuer (a "chargeback"), the VVC added by that payment is removed from your balance, as far as it has not been used. If a chargeback is later decided in our favour, that VVC is restored. While a chargeback is open, or if VVC from a reversed payment had already been used, we may pause top-ups or suspend the account until the matter is resolved.
• The Platform does not offer cash refunds, except for a duplicate charge, a charge for the wrong amount, or a charge you did not authorize, as set out in our Refund & Delivery Policy (vvyou.com/en/refund-policy). If a generation fails for technical reasons, the VVC and Bonus Coins spent on that attempt will be automatically and fully returned to your balance (Bonus Coins as Bonus Coins, see section 4A). If a delivered Starter, Standard or Double video, or a Starring You full film or highlight, has a real defect, you can request one free fix within 7 days of delivery — using the "request a free regeneration" button on that video's page, or by emailing us at support@vvyou.com. Every request is first checked automatically, and by a person if the automatic check does not confirm a defect; if approved, we redo the affected parts of the same video and the corrected version replaces it. A free fix does not return VVC or change the package, and Trial videos (and Starring You trailers, which are no longer sold) do not include one. What counts as a defect is set out in our Refund & Delivery Policy. Nothing in these Terms limits any rights you have under mandatory consumer-protection law.
• Every video is reviewed by VV You for quality and safety before it is released to you. If a video does not pass this review, the VVC and Bonus Coins spent on it are returned in full to your balance.

• Bonus Coins ("BC") are a promotional bonus credit that VV You may give you free of charge — for example as a reward, a thank-you or a goodwill gesture. BC cannot be bought.
• At checkout, 1 BC counts the same as 1 VVC toward a price shown in VVC, and BC and VVC can be combined to pay for one item. When you pay, your BC is used first — the BC that expires soonest first — and then your VVC.
• Each grant of BC has its own expiry date, shown on your Account page. Unless we tell you otherwise when we give it, BC expires 90 days after it is given. Expired BC is removed from your balance and cannot be restored. We may extend an expiry date, but we will never shorten it.
• BC has no cash value. It cannot be cashed out, refunded to a card, transferred to other users, or exchanged for money or anything else of value, including when you close your account.
• If a generation fails, or a video does not pass our review, the BC spent on it is returned as BC, valid until its original expiry date or for 30 days from the day it is returned, whichever is later; the VVC spent on it is returned as VVC.
• BC given in connection with a payment (for example a bonus linked to a top-up) is removed, as far as it has not been used, if that payment is refunded or reversed by a chargeback.
• We may remove BC that was given by mistake, or obtained by abusing a promotion (for example through fake or duplicate accounts), and may suspend the accounts involved. BC is a promotional benefit, not a prize: we never give it through a lottery, draw or any game of chance.

• The on-screen character in your video is either (a) one of VV You's original, fictional characters from our roster — created by VV You using artificial intelligence, with no photo or biometric data of you involved; any resemblance to a real person is coincidental — or (b) if you choose to, a character created from your own real photo, as described in §5A below.
• Your written input (situation, concerns, hoped-for outcomes, etc.) must not include nudity, sexual content, violent content, hate speech, another person's private information shared without their consent, or any material that infringes another person's rights.
• You may not request the likeness of a real, named public figure.
• Malaysia's race, religion and royalty ("3R") topics: your input and your films must not insult, mock or stir up hostility toward any race or religion; must not show a prophet, God or any deity, or a holy book, as a character or treat them with disrespect; and must not portray any real member of a royal family (including Malaysia's Yang di-Pertuan Agong, the Rulers and their families) or royal regalia. Everyday life, such as prayer, festivals, family customs and modest religious dress, is welcome.
• The Platform uses automated content moderation and reserves the right to reject, suspend, or terminate any request that violates the above, without refund of VVC or Bonus Coins in cases of deliberate policy violation.
• If your input is detected as expressing self-harm or suicidal risk, the Platform will pause generation and direct you to third-party support resources instead of processing that request.

• You may choose to create a character based on your own real photo instead of picking from our fictional roster. This is entirely optional.
• Before this feature will run, you must confirm, by an explicit checkbox, that you consent and that the character is of you, and complete a face liveness check (to confirm you are a real, live person in front of the camera). This feature may only be used to create a character of yourself — never of any other real person, even with their permission.
• We compare your liveness check against the photo you upload to confirm they are the same person. If they don't match closely enough, or the liveness check does not pass, the character is not created.
• Your first face character is free. Each additional one costs 199 VVC, shown to you before you start and charged only once the character has been created successfully. You can keep up to 3 face characters at a time. VVC paid for a face character is not refunded if you later delete it.
• Your face character is subject to the same content rules as everything else on the Platform (§5).
• You may delete a face character at any time; see our Privacy Policy for what happens to the photo and the verification record when you do.

• You have the right to personally use and share the final video generated from your input (download, post on social media, etc.). This right is subject to our Acceptable Use Policy (vvyou.com/en/acceptable-use), which forms part of these Terms — in particular its rules in "Using your films".
• Every delivered video has a shareable link (a page at vvyou.com that plays the video). This link is not searchable or listed anywhere by us, but anyone who has the link — including anyone you send it to — can view it without an account. Treat it the way you would treat a link to a shared document: don't send it anywhere you wouldn't want the video seen. If you want a video's link taken down, email us at support@vvyou.com and we will remove it; we may also remove it on our own if we're notified it infringes someone's rights or violates these Terms.
• The Platform reserves the right to use generated content in anonymized/aggregated form for product improvement purposes (we never publicly display content that identifies you; sharing a video's link is always your own choice).
• Commercial use of generated content (advertising, brand partnerships, etc.) requires separate written permission from the Platform.
• The videos are generated with artificial intelligence. You are responsible for following the rules of any platform on which you share them, including any requirement to disclose AI-generated content.
• Some videos are generated with AI models that we use under their own licences. You can read those licences on our Third-party model licences page (vvyou.com/en/model-licences).
• Sample and demo films on our site show the kind of film you can order. Every film is generated separately for you by AI, so yours will differ from any sample in its pictures, movements and details.
• Some videos include a spoken narration voice and/or background music. Any narration voice is entirely AI-generated — never a recording of a real person, and never your own voice. The order page for a video tells you clearly whether that specific video includes an AI narration voice.
• Ownership of VV You characters. The VV You characters — including their names, appearances, portraits, and any related branding — belong to VV You. Your right to personally use and share a video that features a VV You character does not give you ownership of, or any licence to use, the character itself outside that video. In particular, you may not: (a) claim, register, or present any VV You character as your own creation, trademark, or brand; (b) extract, copy, or redistribute a character's portrait or likeness separately from the delivered video; (c) use a character to impersonate a real person or to suggest that a real person endorsed anything; or (d) use the videos or characters to train, fine-tune, or benchmark any AI model.
• We may add, change, or retire characters at any time. Retiring a character does not affect videos already delivered to you.
• Starring You stories, scripts and VV You Original characters remain the Platform's own work. Your rights in a Starring You film or highlight you bought are the same as for any delivered video: personal use and sharing; any commercial use needs our separate written consent.
• If you believe a film or any other content on the Platform infringes your rights or breaks our Acceptable Use Policy, use "Report this film" on its share page, or email us at support@vvyou.com with the details. We will review it promptly and may take the content down.

• All scenarios generated by this service are AI-generated fictional content based on probability and pattern-matching. We make no guarantee of accuracy, and this content does not constitute advice for, or a guarantee of, any real-life decision. You are solely responsible for any real-world decisions made in connection with this service.
• Except where prohibited by law, the Platform is not liable for any direct or indirect loss arising from use of this service.

• The Platform reserves the right to modify, suspend, or terminate any part of the service at any time.
• We may suspend or terminate your account, with or without prior notice depending on severity, if you violate these Terms.
• We will post any updated Terms on this page with a new "last updated" date. For material changes we will also notify registered users by email or by a notice on the site before the changes take effect. If you keep using the service after that, you accept the updated Terms.

This agreement is governed by the laws of Malaysia. Any dispute is subject to the courts of Malaysia.

Questions about these Terms: support@vvyou.com

VV You is operated by VVYOU EMPIRE (202603257514), Kuala Lumpur, Malaysia.

This English version is the authoritative text of these Terms of Service. Any translation (including the Chinese version) is provided for convenience only; in the event of any conflict, the English version prevails.