Privacy Policy

• We do not collect any photo, image, or biometric data of you, unless you choose to create your own face character (§5A of the Terms). That is entirely optional — VV You's fictional character roster is always available with no photo required.
• We do not proactively require government ID or home address (unless legally required).

• Your email address is required to register an account.
• If you sign in with Google, Google shares your email address, your name and your profile picture with us (Google's own screen tells you this before you continue). We use them only to create and identify your account. We never receive your Google password.
• The situation you describe (and the related answers in the form) is required for us to generate your scenarios.

You can choose not to provide these, but then we cannot provide the service.

Your on-screen character is one of two things:

• VV You's fictional roster (default): an original fictional person created by VV You with AI image tools. No photo or biometric data of you is involved.
• Your own face character (optional, only if you choose it): with your explicit consent, we run a face liveness check through a third-party identity-verification provider — we never store the liveness video itself, only its result — and compare it with the photo you upload. This is biometric data, so we handle it with extra care: we use it only to verify that the character is you and to animate your own character. We do not use it for advertising or to train AI models, and we do not share it with anyone other than the providers needed to run the check and make your videos. This processing may take place on servers outside Malaysia.
• To make your video, we send the character's portrait (a roster portrait, or your own photo if you chose a face character) together with text descriptions of the scenes to our AI image and video providers.
• You can delete a face character at any time from your account; see "Data Retention" below.

• To generate the scenarios and videos you request
• To process your VVCoin purchases and consumption
• To detect and prevent fraud and abuse
• To direct you to third-party support resources when your input triggers our safety-response mechanism
• To analyze usage in anonymized, aggregated form to improve the product (never in a way that identifies you)
• To check each finished video for quality and safety before it is released to you — automatically, and by a VV You team member when the automatic check flags it (the reviewer sees the finished video and its scenario title)

If your input triggers our safety response (for example, it expresses a risk of self-harm), we record only that this happened and when, together with the standard support message we showed. We do not keep the text of that input.

To provide the service, we transmit necessary data to the following categories of vendors, each governed by their own privacy policy:

• AI text providers (to write scenarios and scripts, to check content for safety before a video is made, and to check the quality of a finished video from a few of its still frames)
• AI image and video generation providers (to make your video)
• Identity-verification providers: if you create your own face character, to run the face liveness check and face match; and, for every video, to check that the face in the finished video matches the character's portrait
• AI voice (text-to-speech) providers, for videos that include narration — the on-screen caption text for that video is sent to generate the spoken audio
• Background music, when included, comes from a small library we prepared in advance; no part of your input is sent to a music-generation service when your video is made.
• Email delivery providers (to send you order notifications)
• Payment processors (for transaction handling)
• Website hosting and database providers
• An error-monitoring provider, which receives a short technical report when our site runs into an error, in your browser or on our servers: the error message and technical details, the page address (without anything after "?"), your browser and device type, your language and time zone, and the time. Reports pass through our own servers first, so the provider never receives your IP address, and it does not receive your name, email address, what you type, your photos or your videos.
• A bot-protection provider, when you sign up or sign in: it checks that a person (not an automated program) is using the form, and for that it processes technical information such as your IP address and browser details. It is not used for advertising.

We do not sell your personal data to third parties for advertising purposes.

• VV You itself never uses your input, photos or videos to train AI models.
• Where one of our AI providers lets us stop it from using the data we send to train or improve its models, we turn that off. We have done this for our identity-verification provider and our voice (text-to-speech) provider, and our text AI provider does not train on data sent through its API.
• Our image and video generation runs through intermediary services that pass requests to several underlying AI model providers. Those providers have their own policies, and we cannot guarantee that none of them uses the data it receives to improve its services. To limit this, each step only receives what it needs to make your video (scene descriptions, the character portrait and generated scene images) — never your email address or account details.

• Delivered videos: we keep them for at least 30 days after delivery so you can download them; after that we may delete them, so please download what you want to keep.
• Form content, selected characters and other account records: retained for the life of your account, unless you request deletion.
• Your own face character (if you create one): the photo is kept for as long as the character exists on your account, so it can be used for your future videos. If you delete the character, or close your account, the photo is deleted within 30 days. The verification result (liveness confidence score, face-match score and date — never the liveness video, which we never store) may be kept up to 12 months longer, solely as a record in case your identity or consent is ever disputed.
• If you close your account, we will delete your personal data within a reasonable period (except records we are legally required to retain, such as transaction records for tax/accounting purposes).

Regardless of where you are located, you may:

• Request access to the data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent (which may limit some functionality)

To exercise these rights, contact: support@vvyou.com

If a data breach is likely to cause you significant harm, we will notify you and the authorities as the law requires.

This service is not directed at anyone under 18. If we discover we have collected information from a minor, we will delete it promptly.

Because our service providers may be located in different countries, your data may be processed outside your home country. We require appropriate data protection measures from these providers.

We will post any updated policy on this page with a new "last updated" date. For material changes we will also notify registered users by email or by a notice on the site before the changes take effect.

Questions about this policy: support@vvyou.com

VV You is operated by VVYOU EMPIRE (202603257514), Kuala Lumpur, Malaysia.

This English version is the authoritative text of this Privacy Policy. Any translation (including the Chinese version) is provided for convenience only; in the event of any conflict, the English version prevails.

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